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"An organisation's ability to learn, and translate that learning into action, is the ultimate competitive advantage."

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Jack Welch - Former CEO & Business Leader

CAPABILITY DEVELOPMENT

Build skills and capabilities to address the current & future needs of your organisation

In today's rapidly evolving business landscape, the ability to adapt, innovate, and continuously learn is not just a competitive advantage – it's a necessity. These learning and development programs empower employees with the knowledge, skills and mindset needed to thrive in ever-changing environments.

 

The WINNING EDGE PROGRAM contains six modules which mix together a broad range of evergreen organisational capabilities necessary for ensuring the future capability and career development needs of your employees. All you need to do is choose one module within the program to start working on first.

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Chess Game

Strategic Thinking & Innovation

Topics covered in this learning and development module:

  • Collecting Intelligence From Diverse Stakeholder Groups

  • P.E.S.T.L.E. and S.W.O.T. Analyses to Guide Innovation & Resourcing

  • S.M.A.R.T. Tactical Plans that Bring the Strategic Business Plan to Life

  • Intrapreneurs - Bringing Creativity & Innovation to Life in Large Organisations

  • Improving Processes to Increase Productivity, Performance & Impact

  • Critical Thinking & Evaluating Data to Inform & Shape Decision Making

Collaboration & Teamwork

Topics covered in this learning module:

  • Stages of Team Development – Forming, Storming, Norming & Performing

  • Managing Stress - The Mindset & Mental Health Trap

  • The Emotional Bank Account – Keeping The Balance Tipped Your Way

  • S.A.I.D. Model - Giving Candid Feedback with Emotional Intelligence

  • 4 Essential Components of a Robust Communication Plan

  • D.I.S.C. Profiling - Flexing Behaviours to Influence Stakeholders

All Hands In
Woman at pharmacy counter

Insights & Customer Engagement

Topics covered in this learning module:

  • Identifying The Difference Between Information & Insights

  • Planning & Researching Customer & Stakeholder Engagements

  • Pre-Meeting Planning - Setting Objectives & Creating Conversation Maps

  • TRUST Equation – Developing Your Circle of Trust & Influence

  • 7 Key Questions To Generate Discussion & Uncover Insights

  • Overcoming Resistance-To-Change & Building Customer Advocacy

Strategic Account Management

Topics covered in this learning module:

  • The Key Objectives of Strategic Account Management

  • Analysing Industry Trends & The Competitive Landscape

  • Uncovering Customer Insights & Account Intelligence

  • Developing Strategic Cross-Functional Account Strategies

  • Establishing Goals, Objectives & Customer Needs

  • Developing Unique Value Propositions For Each Account

Business meeting
Coffee and Book

Storytelling & Influencing Skills

Topics covered in this learning module:

  • Telling Stories With Scientific & Technical Data

  • Establishing The Unmet Needs of The Customer

  • Storyboarding Techniques for Engaging Slide Presentations

  • Handling Objections & Managing Difficult Conversations

  • Coaching Stakeholders Through Behaviour-Change Processes

  • Negotiating Win-Win Outcomes & Effective Ways-of-Working

Project & Change Management

Topics covered in this learning module:

  • Designing The Project Objectives & What Success Looks Like

  • Creating a Project Charter and Developing a Team RACI Chart

  • Applying Servant Leadership Behaviours To Motivate The Team

  • Integrating People, Platforms, Processes & Performance Metrics

  • Presenting The Results of Your Project To Key Stakeholders

  • Managing and Coaching Individuals in Conflict or Disagreement

Team of Industrial Engineers
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Melissa Felice

Learning & Development Manager

“David has a passion for people development that is truly inspirational. He has a broad learning & development skill set from product knowledge to sales capabilities and people development. David is a team player and knows how to get the best from his students building strong trusting relationships, while still challenging and coaching to ensure his students get the best results and are committed to implement the skills they have learnt post the training session. David has a great team approach and is able to collaborate in a variety of cross functional teams, ensuring that he really understands the issues at hand to build the right capabilities in his people and making him a trusted member of any organization he works at."
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Urmila D'Cunha

Consultant & Coach

“I have had the pleasure of working with David for about 4 years. He is a true learning & development professional, whose passion lies in building capabilities and skills. Through my time working with David he has excelled at his craft, helping individuals and teams grow in a breadth of skills that ranged from product knowledge, selling skills and account management, to skills in communication, influencing, entry level management and more. He is a great team player and is super fun to work with. I would welcome the opportunity to work with David in a heartbeat."

What People Have To Say

100%
Money Back Guarantee!
LOVE IT OR YOUR MONEY BACK
We’re so confident that you will love our WINNING EDGE PROGRAM, that we will offer you a 100% money-back guarantee if you are not happy with the quality of our education, training or coaching

TRAINER & COACH

DAVID CARROLL

LEARNING & DEVELOPMENT CONSULTANT & COMMUNICATION SKILLS COACH 

I am a passionate advocate of personal and professional development. As an accomplished learning and development consultant and communication skills coach, I have dedicated the last 20 years of my career helping individuals and teams in the pharmaceutical and bio-tech industry unlock the power of effective communication to navigate relationships with integrity, trust and respect.

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Working with multinational corporations including Johnson & Johnson, AstraZeneca, Novartis, AbbVie and Eli Lilly, I have applied my professional training in the human health sciences and behaviour-change coaching to help individuals and teams develop important life skills such as self-awareness, empathy, understanding, tolerance, communication skills, stress management and personal health care.

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Our communication and life skills programs incorporate scientifically validated behavioural profiling tools with a broad range of personal and professional development topics. These learning and capability development programs empower senior leaders, managers, people leaders and teams to cultivate healthier, more fulfilling relationships in the workplace.

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